Resident Engagement Officer

Resident Engagement Officer Location: Home Based, covering Central (Bedfordshire, Milton Keynes, Hertfordshire) Salary: £36,000 per annum plus £3,715 car allowance Vacancy Type: 12 month fixed term contract, Full Time It matters. So we re bringing it closer to home. Our customers have told us they want us to understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We need a Resident Engagement Officer, internally known as a Customer Engagement Officer, who is motivated by real community impact - someone who doesn t just gather feedback, but turns it into meaningful change for customers and neighbourhoods. This is your opportunity to work at the heart of our communities: building trusted relationships, amplifying customer voices, and helping shape the services we deliver every day. What you ll be doing You ll play a key role in making sure our customers feel heard, valued and able to influence decisions that affect the services we provide, their homes and communities. In this role, you will: Deliver a wide range of engagement activities - from community events and workshops to digital and survey-based insight Build strong, trusted relationships with residents, including those from underrepresented or harder-to-reach groups Turn customer feedback into clear, actionable insight that drives ..... full job details .....