Reservations Administrator

Job Title: Reservations Administrator Location: Scottish Highlands (On-site) Salary: £25,000 - £32,000 per annum Job Type: Permanent and Full-time The Opportunity Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure. Key Responsibilities Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner Build and maintain strong relationships with travel agents and external booking partners Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences Maintain up-to-date knowledge of availability, packages, events and on-site activities Liaise with operational teams to support smooth pre-arrival planning and guest preparation Maintain accurate records and ensure booking systems are kept fully up to date Requirements Essential Previous experience in reservations, hospitality administration or a similar customer-focused role Strong organisational skills with exceptional attention to detail Confident written and verbal communication skills Experience using booking systems and ..... full job details .....