Reservations Administrator

Job Title: Reservations Administrator
Location: Scottish Highlands (On-site)
Salary: £25,000 - £32,000 per annum
Job Type: Permanent & Full-time

The Opportunity

Our client, a luxury hospitality business, is looking for a Reservations Administrator to join their team. This is an excellent opportunity for someone who wants to develop their career within a high-end, fast-growing environment and play a key role in delivering exceptional guest experiences from enquiry through to departure.

Key Responsibilities

• Manage guest and travel partner enquiries via phone, email and online platforms in a timely, professional manner
• Build and maintain strong relationships with travel agents and external booking partners
• Process reservations accurately, ensuring guest details, preferences and special requests are recorded and communicated clearly
• Maximise occupancy and revenue through effective rate management and upselling of additional services and experiences
• Maintain up-to-date knowledge of availability, packages, events and on-site activities
• Liaise with operational teams to support smooth pre-arrival planning and guest preparation
• Maintain accurate records and ensure booking systems are kept fully up to date

Requirements

Essential

• Previous experience in reservations, hospitality administration or a similar customer-focused role
• Strong organisational skills with exceptional attention to detail
• Confident written and verbal communication skills
• Experience using booking systems and Microsoft Office
• Ability to manage multiple enquiries and bookings simultaneously

Desirable

• Experience working with luxury travel agents or tour operators
• Understanding of room yield, rate management and upselling techniques

What’s on Offer

• Salary: £25,000 - £32,000 per annum
• Benefits: Training, development and progression opportunities, plus the chance to be part of an ambitious and growing hospitality business
• Working Pattern: 45 hours per week, typically 09:00 – 18:00, including weekend working
• Career Development: Opportunity to grow within a developing luxury brand and gain exposure across multiple areas of the guest experience

About You

• Highly organised with a proactive, solutions-focused mindset
• Calm under pressure and able to manage a fast-paced workload
• Passionate about delivering exceptional service standards
• Commercially aware with strong attention to detail

Apply Now

For any questions ahead of applying - contact Lauren at Global Highland.