Req1467663 Business Banking Manager | S2 | Business Banking | Oxford Work Cafe

Overview

As a Business Banking Manager, you''ll be part of an exciting time in Business Banking as we use our remote customer journey to support the growing needs of our customers; identifying customers'' business needs and presenting a range of solutions that the Bank can provide. Based at the Work Café, you will support customers and businesses to help them achieve their goals. The Work Café aims to provide a productive and creative atmosphere to allow businesses to prosper and to encourage the growth of a collaborative business community. You will have the opportunity to devise and run events for business owners and presenters at the Work Café and virtually. You will be there for our customers in the moments that matter, enabling customers and communities to maximise the opportunities available from award-winning financial and non-financial support available through Santander. You’ll be a great listener and love connecting with people. You’ll be based in the Work Café branch, Oxford, and you’ll be working as part of the future strategy of Work Cafes. You’ll want to support our customers throughout, providing excellent service and working to a high standard of diligence to make the right decisions for the customer and Santander.Responsibilities

Identifying customers'' business needs and presenting a range of solutions that the Bank can provide.Providing an excellent customer experience, helping businesses to prosper.Working to grow customer loyalty from existing customers and grow market share by developing new customer relationships including third party referrals.Embracing the award-winning non-financial support available via the Santander Breakthrough framework to support communities through skills, knowledge, and innovation.Collaborating with the wider Business Banking team and teams across the back to continue developing and improving the service we provide to our customers.Qualifications

Experience in providing great customer service, helping the most vulnerable customers both face-to-face and over the phone.High quality verbal and written communication skills.Confident and skilled in identifying opportunities.Demonstrable ownership for the customer experience across all channels including digital and online.Knowledge of financial services and in particular Business Banking.Additional information

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.At Santander we''re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.Rewards and benefits

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.£500 annual cash allowance to spend on our great range of benefits.Eligible for a discretionary performance-related annual bonus.We put 8% of salary into your pension, even if you don''t contribute yourself. We''ll pay in up to 12.5% of salary if you contribute as well, and you can take some of our contribution in cash if you prefer.27 days'' holiday plus bank holidays, which increases to 28 days after 5 years'' service, with the option to purchase up to 5 contractual days per year.Free access to a range of digital health services, including GP.Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.Share in Santander''s success by saving or investing in our share plans.Support your favourite causes through charitable giving and our community partnerships.As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and ..... full job details .....