Repairs Supervisor

OverviewRepairs Supervisor – Salary: £40,000-£46,000 per annum (depending on experience). Contract Type: Permanent. Location: South East London. We are recruiting on behalf of a forward-thinking Local Authority in South East London for a permanent Repairs Supervisor to join their Housing Repairs team. This is a key operational role where you will take day-to-day responsibility for delivering a high-quality repairs and voids service across the borough''s housing stock. You will supervise a team of operatives and contractors to ensure repairs are completed efficiently, on time, and to the required standard. Your work will directly impact resident satisfaction and the quality of homes, with a strong focus on health and safety, compliance, and customer care. You will play a hands-on role in driving service improvement, resolving issues on the ground, and supporting the Council''s aim to provide safe, well-maintained, and decent homes for all tenants.

Core Responsibilities

Supervise operatives and contractors delivering responsive and void repairs

Carry out pre- and post-inspections to ensure quality and specification compliance

Ensure works are completed within agreed timescales and budgets

Monitor operative performance, productivity, and adherence to KPIs

Support the effective scheduling and coordination of resources

Liaise with residents to manage expectations and resolve complaints

Enforce health and safety protocols and ensure compliance with statutory regulations

Provide technical advice and support to operatives and stakeholders

Use IT systems to manage works orders, update records, and generate reports

Collaborate with internal departments including housing management and compliance

Contribute to service improvement projects and operational reviews

Assist with training, mentoring, and performance management of team members

This is a fantastic opportunity for a proactive, hands-on Repairs Supervisor who is passionate about delivering excellent service and making a real difference in the quality of social housing.

Candidate Profile

Strong supervisory or team-leading experience within housing repairs or maintenance

Technical knowledge of building repairs across trades (e.g., carpentry, plumbing, plastering)

Experience working in social housing, local authority, or contractor environments

Familiarity with responsive repairs and voids processes

Excellent communication and team management skills

Ability to manage competing priorities and meet deadlines

Comfortable using repairs management systems and handheld technology

Understanding of health and safety, CDM, and compliance regulations

A relevant trade qualification or HNC/HND in construction (desirable)

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