Repairs Planner

Repairs Planner

*initial 3-4 months with possible extension*

*Hybrid - 2 days on site in Chelmsford / 3 from home*

*-18.48 ph umbrella / 37 hrs per week*

The role:

• Schedule surveyor appointments with customers for the purposes of conducting Stock Condition Surveys and EPC Assessments, manage surveyors'' calendars for this purpose.
• Review and validate completed Stock Surveys
• Use initiative to identify issues that are reportable under Awaab''s Law and Decent Homes Standard, record in relevant systems and refer customers to other departments where required.
• Maintain Housing Management system ensuring all contact with customers is recorded and all contact details are accurate, in accordance with GDPR.
• Provision of administrative support as directed e.g. Customer Feedback, provision and updating of work instructions, mail merging of letters, word processing, filing and responding to resident enquiries over the phone, as required.
• Manage, signpost customer emails or telephone enquires accordingly.
• Support in data collection for Customer Complaints
• Raise orders for works as requested by authorized persons

Key skills and experience:

• Excellent communication skills especially over the telephone;
• Experience of working in a customer focused environment.
• Experience of data collection and analysis
• Strong interpersonal skills
• Experience working in a repairs / maintenance environment

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.