Repairs Planner

Role: Subcontactor PlannerLocation: Basildon Type: PermFull time 8am to 5pm / Office BasedWe are looking to recruit a Subcontractor Planner to join our Basildon Repairs Team, based from our office in Basildon.About the RoleJoining our team, you ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.Using our in-house system, you will be responsible for managing all aspects of subcontractor works whilst ensuring the customer is kept informed. You will need to work closely with the subcontractors and attend review meeting discussing their performance and areas for improvement.Responsibilities: Deal with complex repairs, demanding customers and those who have suffered service failure, to contain issues and maintain customer satisfaction.Oversee the jobs allocated to Sub-contractors to ensure the customer receives the same level of service as they would if a MSPS operative was delivering the work.Work with the Commercial team and Operatives to ensure materials are ordered and collected from suppliers promptly and work is planned to ensure we can provide a first time fix to residents wherever possible.Handling calls ..... full job details .....