Repairs Manager

Repairs Operations ManagerLocation: South West London Contract: Permanent Salary: 55,000 - 60,000 per annumOverviewWe are partnering with a respected social housing provider in South West London to recruit an experienced Repairs Operations Manager on a permanent basis. This is a pivotal operational leadership role, responsible for delivering a high-quality, compliant, and customer-focused repairs and maintenance service across a varied housing stock.This opportunity would suit a proven repairs professional with strong people management experience and a solid background in social housing repairs and maintenance.Key ResponsibilitiesLead the operational delivery of responsive repairs, voids, and minor planned worksManage and develop a team of supervisors, operatives, and/or external contractorsEnsure all repairs services are delivered in line with health and safety, compliance, and regulatory standardsTake ownership of performance management, driving KPIs, SLAs, budget control, and customer satisfactionAct as a senior escalation point for complex repairs issues and resident complaintsOversee contractor performance, including cost control, quality assurance, and service deliveryAnalyse performance data to identify risks, trends, and opportunities for continuous improvementWork collaboratively with internal stakeholders across housing management, customer services, and asset teamsEssential Experience and SkillsDemonstrable experience managing repairs and maintenance services ..... full job details .....