Repairs Coordinator

We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The Repairs Coordinator role

We are looking for a repairs coordinator to effectively manage the end to end job delivery highlighting any delays or issues and proactively seek a resolution via the contractors and escalating where appropriate to the contracts manager. To be the point of contact for the business for contractor related chase ups and queries and process payments for all managed contracts.

This role is part of our Property Directorate where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you'll achieve

• To provide Orbit customers with the assurance of a dedicated and customer focused approach for repairs delivery. Ensuring our homes and communal places are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently,
• You will work as a key part of the wider Repairs team in supporting Orbits “Customer Commitments” while demonstrating close financial control and aiding with contractor performance management.
• You will support the Senior Repairs Managers and collect, analyse and provide regular analytical information related to repairs delivery and to provide financial, project and administration support. To Process applications for payment, invoices and completion certificates, applying updates to the management system to ensure that asset data is consistently updated across the business.

What you'll bring

Essential skills

• Strong communications with written and verbal directions effectively with technical and non-technical audiences.
• Letter writing
• Computer literate – Microsoft Word, Outlook, Excel, and Teams. 
• Educated to GCSE level or equivalent including English and Maths.
• Any relevant NVQ or other similar qualification desirable – for example Customer Service or Business Administration.
• Experience of data analysis and management reporting.
• Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes
• A highly effective individual capable to motivate, engage with field-based teams and contractors to deliver optimum performance.
• Very good team player
• Able to influence other team members and stake holders.
• Strong commercial background
• Resilient and an eye for detail

Why Orbit?

Choosing us means being rewarded in every sense.

Here’s what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We’re proud to make a difference to people together. We’re values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.