Repairs and Maintenance Support Officer

Repairs and Maintenance Support Officer Location: Merton, Morden, SM4Job Type: 2x positions till end of May 2026 with possible extensionRate of pay: £16.11 PAYE or £20.37 Umbrella per hour We are seeking a dedicated Repairs and Maintenance Support Officer to support the delivery of high-quality responsive repairs, voids works, and cyclical repairs services within the operations area. This role is crucial in monitoring and managing the performance and on-site progress of contractors to ensure works are delivered to the required quality standard, on time, and within budget.Day-to-day of the role:Support the delivery and monitoring of high-quality repair services, ensuring contractors meet the required standards and deadlines.Maintain and update housing, repairs, and landlord compliance systems to manage the repairs service effectively.Work closely with the Customer Contact Centre to ensure consistent delivery of repair services, including correct diagnosis and appointment scheduling.Liaise directly with customers as needed to support repair functions.Contribute to the development of processes and procedures in repairs and maintenance, ensuring consistency and best practice across the group.Record, monitor, and ensure completion of Environmental Health Orders and Right to Repair cases.Assist in the inspection and ordering of repairs and void works, including customer liaison.Analyse repair volumes, expenditure, and customer satisfaction to support service delivery.Raise work ..... full job details .....