Repairs and Maintenance Co-ordinator

Annual salary: up to £26,845.00In Tenancy CoordinatorLocation: Basingstoke -Office BasedContract: Full time, Permanent Role, 37.5 hours per weekSalary: up to £26,845 per annum depending on experienceAbout the Role:We are looking to recruit an experienced Coordinator for our In Tenancy team, whose primary focus is repairs and property services. Based in Basingstoke you will be a point of contact for customers, landlords and agents with any property related queries raised during the life of a tenancy and will be responsible for taking inbound calls from customers reporting property repairs or other issues at the property. This is a busy role that requires a high level of organisation, resilience, and co-ordination. Customer service is a key skill as you will be liaising with a wide variety of 3rd party contacts, key skills in negotiation and excellent levels of time management and flexibility.The job entails a variety of duties including reporting any issues, monitoring and chasing up a variety of maintenance issues raised. Dealing with access requests and any noise or nuisance disputes.You will also be required to talk to the licensees of the properties and raise any issues with quick fixes.The responsibilities of the role will involve:Taking customer calls in relation to any through life tenancy issue including repairs, disputes, access and instruction of contractors where necessary.Reporting issues to Letting Agents and Landlords in a timely manner and monitor progress ..... full job details .....