Repairs Administrator

MMP Consultancy are looking to recruit an Administrator on a Permanent basis to join an excellent Social Housing Contractor in East London.

Working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents. We are looking for someone who is willing to go the extra mile when resolving queries.

Responsibilities

• Answering calls to tenants in relation to repair works and dealing with queries in an effective manner
• Using company systems to process orders adequately to invoice clients
• Updating the system with all interactions with residents
• Processing supervisory or trade reports to determine action required to resolve repairs
• Resolution of minor complaints at call level

Requirements:

• Excellent Telephone Manner
• Customer Service focused
• Excellent Communication and prioritisation skills
• Ability to identify problems and solutions to our customer needs.