REPAIR PLANNER

BBS Recruitment is an independent recruitment agency for the transport and logistics sector, supplying to a variety of clients across London, Hertfordshire and surrounding areas. We also recruit for Social Care and Public Sector roles

 BBS Recruitment is currently seeking an experienced Repair planner  for a temporary ongoing role with our client based in Southwark. 

The successful candidate should be responsible for planning and scheduling appointments / programmed works across Southwark Repairs.

Duties and responsibilities of Asset management repair planner:

• Responsible for scheduling all appointments and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
• To ensure performance monitoring systems are in place, and information is accurate and effective, and in accordance with financial regulations.
• Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion.
• To operate customer satisfaction surveys and communicate with customers to discuss and resolve repairs issues and to escalate these issues to the relevant managers as required.
• To receive and resolve all calls from operatives including variation requests, no access reports, requests for additional jobs, etc.
• To answer client and customer queries - providing repairs knowledge and guidance to assist them in resolving issues.
• To ensure that the dynamic appointment scheduling system data base is accurately maintained and managed - observing good system housekeeping, user maintenance, and best practice at all times.
• To prepare of records, statistics and communications document as required and respond to written and verbal icasework, complaints and statutory enquires as required in a timely manner, in order to resolve issues effectively and speedily.
• To monitor and report on operative performance in terms of missed
• appointments, customer satisfaction levels, etc. and to escalate issues to the relevant manager.
• To maintain a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice for the service area.
• To liaise with internal and external staff and agencies to ensure high standards of service delivery.
• To ensure staffing, training, financial and other operational administrative information and records are maintained (both manually and on computer), and that information used and provided by SBS is accurate and appropriately filed / stored.

Requirements:

• Excellent verbal and written communication skills to interact with teams, stakeholders, clients, and residents.

• Strong organizational, time management, and prioritization skills to manage multiple tasks and deadlines effectively.

• Ability to lead and supervise staff, as well as collaborate effectively with cross-functional teams.

• Flexibility and adaptability to adjust strategies in an ever-changing work environment. 

• A dedication to delivering high-quality services and improving customer satisfaction. 

Hours: 36 hour per week 

If you have the relevant experience please apply with your CV