Rent Officer

Job Title:Rent Officer

Location: Civic Centre, Harlow

Salary: -37,280 - -39,152 per annum, Grade 11

Job Type: Permanent - Full Time, 37.5 hours per week

Closing Date: 14/09/2025

About the role:

Are you a motivated professional looking for an opportunity to make a positive difference to the lives of Harlow tenants and their families?

Harlow Council is on a mission to transform Harlow''s housing. As a specialist Rent Officer you will be responsible for monitoring and managing rent arrears and other housing debts within a ward-based patch, communicating with customers and taking appropriate action in line with the Councils procedures to reduce and recover debts owed.

Responsibilities:

Within the role you will be directly responsible for service delivery of:

• Rent and Service Charge recovery
• Former Tenant debt recovery
• Tenancy Enforcement

About you:

You will possess good communication and administrative skills, be IT literate and able to demonstrate an ability to work within a busy and demanding environment. Proven housing management experience of working in social housing or the voluntary sector and a qualification in housing or a related subject would be advantageous.

You will also be familiar with relevant housing and landlord and tenant legislation and have a good understanding of welfare benefits and money management skills, with a clear understanding of equality issues in relation to service delivery.

A proven track record of working within a pressurised, customer focused environment, coupled with the ability to communicate effectively and diplomatically at all levels is essential.

You will need to be available to work or attend meetings outside of normal working hours.

A driving licence and access to a vehicle or other satisfactory means of transport is required for this post.

Additional Information:

Our policies support our employees by enabling a positive work/life balance. Employees will attend their contractual place of work at least 4 days each week (pro rata for part-time). The Council offers many excellent employee benefits which include pension scheme, generous annual leave entitlement, health and wellbeing initiatives, and development opportunities.

Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. People with disabilities will be offered an interview where they meet the Essential Criteria on the Employee Profile.

Please click on the APPLY button to be redirected to our website to apply.

Please note we only accept applications via our website. We do not accept CV''s, or applications received after our closing date.

Candidates with experience of; Housing Officer, Tenancy Officer, Property Manager, Lettings Officer, Lettings Agent, Income Officer, Rent Collection Officer, Housing Needs Officer, Estate Manager, Leasehold Officer, Compliance Officer, may also be considered for this role.