Rent Arrears Officer

We are currently recruiting for an experienced Rent Arrears Officer to join a housing association on a 2-month temporary contract. This is an excellent opportunity for a proactive and customer-focused individual with experience in rent collection, arrears management and income recovery within a social housing environment.

The successful candidate will be responsible for managing rent arrears cases, engaging with residents to resolve outstanding balances, and supporting the delivery of effective income collection services.

Key Responsibilities

• Manage a caseload of rent arrears accounts, taking appropriate action to reduce outstanding balances.

• Contact residents by telephone, email and letter to discuss arrears and agree suitable repayment arrangements.

• Negotiate affordable repayment plans, taking individual circumstances into consideration.

• Monitor rent accounts and ensure agreed payment arrangements are maintained.

• Provide advice and support to residents experiencing financial difficulties, signposting to relevant support services where appropriate.

• Identify cases requiring escalation and take appropriate action in line with organisational policies and procedures.

• Maintain accurate records of all resident contact, payment arrangements and recovery actions.

• Work collaboratively with internal teams, including housing management and tenancy sustainment, to achieve positive outcomes.

• Support the achievement of rent collection targets and the reduction of arrears.

About You

To be successful in this role, you will ideally have:

• Previous experience in a rent arrears, income recovery or debt collection role.

• Experience working within social housing or a housing association environment.

• Strong communication and negotiation skills, with the ability to handle sensitive conversations professionally and empathetically.

• The ability to manage a busy caseload and prioritise workloads effectively.

• A good understanding of rent arrears recovery processes and repayment arrangements.

• Strong administration skills and the ability to maintain accurate records.

• A proactive, results-driven approach with a commitment to delivering excellent customer service.

What We Offer

• A 2-month temporary assignment within a housing association.

• The opportunity to make a positive difference to residents and support effective income recovery.

• The chance to utilise your existing housing and arrears management experience in a fast-paced environment.

How to Apply

If you have experience in rent arrears management or income recovery and are available for an immediate or short-notice start, we would love to hear from you.

Please submit your CV to be considered for this opportunity.