Rent Arrears Officer

We are currently recruiting for an experienced Rent Arrears Officer to join a housing association on a 2-month temporary contract. This is an excellent opportunity for a proactive and customer-focused individual with experience in rent collection, arrears management and income recovery within a social housing environment. The successful candidate will be responsible for managing rent arrears cases, engaging with residents to resolve outstanding balances, and supporting the delivery of effective income collection services. Key Responsibilities Manage a caseload of rent arrears accounts, taking appropriate action to reduce outstanding balances. Contact residents by telephone, email and letter to discuss arrears and agree suitable repayment arrangements. Negotiate affordable repayment plans, taking individual circumstances into consideration. Monitor rent accounts and ensure agreed payment arrangements are maintained. Provide advice and support to residents experiencing financial difficulties, signposting to relevant support services where appropriate. Identify cases requiring escalation and take appropriate action in line with organisational policies and procedures. Maintain accurate records of all resident contact, payment arrangements and recovery actions. Work collaboratively with internal teams, including housing management and tenancy sustainment, to achieve positive outcomes. Support the achievement of rent collection targets and the reduction of ..... full job details .....