Remote Customer Support (SaaS)

Customer Success Executive Our client is a fast growing and profitable, US based software company now seeking to hire a UK based Customer Success Executive. This is a fully remote role, working the hours of 10am to 7pm UK time, ideally suiting a motivated self-employed individual, or through on EOR.About the Role In this role, you will serve as the primary point of contact for a diverse customer base, including founders, investors and professionals working under tight timelines. You will be responsible for delivering clear, thoughtful and high-quality written communication (email) while helping users navigate complex and nuanced topics. This is a writing-intensive, detail-oriented position that requires strong critical thinking and a commitment to continuous improvement. You''ll gain exposure to the inner workings of high-growth companies while developing deep expertise in customer communication and problem-solving. What Makes This Role UniqueChallenging, high-skill work: Customer enquiries are often complex and require careful analysis and precise communication.Continuous learning: The role involves ongoing development and refinement of writing and problem-solving skills.Ambiguity-friendly environment: Not all questions have clear answers - you''ll often guide customers toward informed decisions rather than providing definitive solutions.Key ResponsibilitiesRespond to customer enquiries with thoughtful, empathetic and precise written communicationCreate and maintain ..... full job details .....