Customer Support Adviser

Your new company

A well-established and highly respected organisation within the insurance and financial services sector, this business has built a strong reputation for delivering a personal, relationship-led service to customers across both personal and commercial lines.With a long-standing presence in the market, they pride themselves on being more than just a provider - acting as a trusted partner to their clients, delivering tailored advice and support at every stage of the customer journey. You''ll be joining a supportive, collaborative branch team where professional development is prioritised, and employees are encouraged to build long-term careers.

Your new role

As a Customer Support Adviser, you will play a key role in delivering an exceptional customer experience while supporting the smooth and efficient running of the branch.
This is a varied role combining customer service, administration, and consultative sales, offering real progression into the insurance industry.

Key responsibilities include:

• Providing high-quality service to customers face-to-face, over the phone, and via email
• Managing customer queries, policy renewals, and mid-term adjustments
• Processing policy changes and maintaining accurate customer records
• Identifying opportunities to cross-sell and recommend appropriate insurance products
• Supporting customers through claims, offering guidance and reassurance
• Handling administrative tasks to ensure efficient branch operations
• Working in line with regulatory standards and compliance requirements
• Developing your knowledge through structured training, including working towards industry-recognised insurance licences

This is an excellent opportunity for someone looking to step into a professional, customer-focused role with long-term career prospects.

What you''ll need to succeed

To be successful in this role, you will bring a strong customer focus alongside the ability to manage multiple priorities in a structured and compliant environment.
Key requirements:

• Previous customer service experience (essential)
• Strong communication skills, with the ability to build rapport and trust
• High attention to detail, particularly when handling administrative tasks
• Confident in using systems and managing customer data
• Good organisational and time management skills
• A proactive mindset, with the ability to identify customer needs and opportunities

Desirable (but not essential):

• Experience within insurance, financial services, or a regulated environment
• Background in high-end, premium, or consultative customer service environments

Most importantly, you''ll be someone who is eager to learn, professionally driven, and committed to delivering excellent service.

What you''ll get in return

In return, you''ll be offered a competitive package and the opportunity to build a long-term career in a respected and growing industry.

Benefits include:

• Salary of -26,000 - -30,000, depending on experience
• Annual bonus of up to 10%
• Full training and support, including professional qualifications
• Hybrid working
• Monday to Friday working hours (no weekends)
• Generous holiday allowance plus bank holidays
• Pension scheme and additional benefits package
• Clear progression opportunities within the business

This is more than just a job - it''s a chance to develop a career in a stable, professional, and rewarding environment.

What you need to do now

If you''re a customer-focused professional looking to take the next step in your career within a reputable organisation, we''d love to hear from you.

If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.

If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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