Relationship Support Officer

The Relationship Support Officer (RSO) is primarily responsible for assisting the Branch or Relationship Manager in effectiveclient portfolio management; strong communication skills and the confidence to manage frequent client contact is a key requirement. Branch/RM in the following core processes, Credit proposal processing, relationship facilitation, analysis/documentation and customer service and will liaise with Branch Operations Staff in execution of these duties.Whilst specific duties may be allocated by the Branch/relationship Manager, this is strictly on the basis the RSO is only following duties outside of scope of regulations as set by the Certification Regime Such as; Credit Proposal ProcessingPrepare Various types of proposals for credit facilities, Ensure Cps go through a full balance sheet, income statement and cash flow analysis, Scrutiny of all documents, accounts payment history etc. Relationship Facilitation and ServiceFollow a structured process as assigned by RM/SRM to service existing customer. May visit the customer with/without RM and write the call report, Resolve client query without further escalation. Must respond promptly to emails and telephone calls. Analysis/Documentation SupportMaintain the validity of accounts, monitoring receipt of payments from customer and documentation of their facilities. Monitor all accounts in term of credit movement, business volumes and control including pending/overdue documents and payments. Follow up for upcoming ..... full job details .....