Registration And Ceremonies Officer - Chelsea

Role Details:

• Location: London (SW3 5EZ)
• Contract Type: Zero-hours
• Client: RBKC (Royal Borough Of Kensington and Chelsea)
• Pay Rate: -25 per Hr.(Weekdays) | -36 per Hr.(Weekends) - PAYE
• Schedule: Monday to Friday, with weekend availability required
• Requirement: Valid passport

About the Role:
This position involves supporting registration services and ceremonies while delivering a high standard of customer service. You will work closely with a team to ensure smooth operations, assist customers in a professional manner, and handle sensitive information within a legal framework.

Key Responsibilities & Skills:

• Work collaboratively with the team to meet objectives
• Demonstrate flexibility and adapt to different duties, sometimes at short notice
• Interact with customers in a friendly, professional, and respectful manner
• Accurately gather and manage detailed information in line with legal requirements
• Maintain excellent customer service, even under pressure and tight deadlines
• Use various computer systems and software confidently
• Ensure neat, clear handwriting (including use of fountain pen and ink)
• Represent the organisation with a high standard of personal presentation
• Handle confidential documents with speed and accuracy
• Deliver public-facing duties, including ceremonies, with confidence

Desirable Experience:

• Previous experience in registration services
• Knowledge of registering births, deaths, marriages, and civil partnerships
• Experience handling legal or official documentation

Qualifications:

• Essential: GCSE (or equivalent)
• Desirable: A-Level (or equivalent) or higher; NVQ/City & Guilds in Registration

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.