Regional Operations Manager

The Regional Operations Manager is an integral role for executing our facility management deliverables and team management for day-to-day functions for building operations and maintenance of facilities. This role will provide support to our EMEA IFM Director by managing Regional / EMEA related programmes and site management.

With your operational Regional / EMEA experience, you will help embed operational best practices, robust governance, and overall day to day management across the account. You will work closely with our client on executing their strategy and supporting your team.

You will anticipate and meet the needs of the team and client to ensure an elevated level of service. You will provide insight and guidance by utilizing operational data and information.


RESPONSIBILITIES:

• Reviews and contributes to client''s strategic plans and creates and implements associated programmes and team development
• Collaborative working and solutioning with your client stakeholders
• Financial management including budget governance and savings identification
• Provides vision, strategy support, and guidance for scope of EMEA services
• Owns and manages the account innovation process and KPI site governance as per Global KPI framework
• In partnership with the EMEA IFM Director, maintain regular contact with the Site Teams; advise and support on site issues, incidents, escalations and innovations
• Recommend and implement improved ways of working to achieve our goal of continuous improvement and best practices
• Create and deliver account wide training in line with scope of work

• EMEA experience across multiple countries is mandatory
• Proven experience of working with multiple client stakeholders in various locations
• Ability to manage direct reports and corresponding teams in a virtual environment
• Experience with data systems, data analytics and creating reports
• Proven ability to guide and coach team members across EMEA, physical and virtual
• Excellent management, written/verbal communication and interpersonal skills
• Self-motivation and organizational skills to complete projects in a timely manner
• An operational knowledge and proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other management systems
• Proven track record of delivering training and implementing standards