Regional Manager

REGIONAL MANAGER Hillcrest Estate Management • Competitive • Hybrid - Bristol ROLE OVERVIEW You will lead, coach and inspire a team of six Property Managers delivering first class estate management across North Bristol. Bringing clarity, structure and momentum, you will set the standard for service, empower your team to do their best work, and ensure residents, clients and contractors feel well supported and informed. Balancing strategic oversight with hands on guidance, you will streamline processes, drive compliance and financial performance, and step in on complex issues when needed. Your leadership will create a culture of accountability, collaboration and continuous improvement that elevates the experience across every development. ROLE EXPECTATIONS You will spend most days supporting your Property Managers: reviewing portfolios, coaching through challenges, and aligning priorities with service standards and budgets. You will build strong relationships with clients, residents and contractors, lead team rhythms, and ensure risks, actions and communications are managed proactively. WHAT SUCCESS LOOKS LIKE Your team consistently delivers on SLA commitments with clear, timely communication to clients and residents. Service charge budgets are accurate, well managed and reported with confidence; variances are anticipated and addressed early. Compliance actions are up to date across the portfolio with robust evidence and a clear audit trail. Complex issues are resolved ..... full job details .....