Receptionist - Cambridge

Receptionist - Cambridge Receptionist Holiday Inn Cambridge Check out the hotel on our virtual tour! The OpportunityAre you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team.As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check in process and attentive support throughout their stay, you will help create positive, memorable guest experiences.You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast paced environment.This is a role where human connection really matters - making guests feel comfortable, informed and valued at every interaction.Key ResponsibilitiesWelcome guests warmly and professionally, ensuring a smooth and friendly check in and check out experienceSupport guests throughout their stay by responding to queries and requests with care and efficiencyHandle incoming phone calls, emails and reservations accurately and confidentlyProvide clear information about the hotel, its facilities and the local areaUse the hotel reservation system accurately, maintaining up to date guest informationWork closely with colleagues ..... full job details .....