Negotiable
About us...Holiday Inn Express and Crowne Plaza Terminal 4 is a dual brand hotel connected to terminal 4 via a covered walkway. It is directly connected to the underground, mainline and Elizabeth line. One side is the Holiday Inn London Heathrow Express featuring 457 bedrooms, an express bar and café, offering all-day dining with simple, honest food, and a lively bar. The other side is the upscale Crowne Plaza London-Heathrow Hotel with 304 elegant bedrooms, 13 suites and 4 high-tech meeting rooms. The hotel boasts a variety of exciting food and beverage outlets, including a Club Lounge and offers a 24-hour fitness studio. It has ample parking for both guests and employees.A bit about what you will do...Reception Managers in our hotel ensure the service provided by the reception team is consistently outstanding and exceeds guests expectations throughout their stay.Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.Implement sales, marketing and rates policies as defined by the Revenue Manager.Deal with any guest concerns promptly, attentively and efficiently.
Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
Manage and oversee all groups and delayed flight arrivals and associated administration.
More about you...Strong leadership and motivational abilities.Experience of managing, coaching and developing teams.Strong communication, interpersonal and organisational skills.Attention to detail and drive to maintain high standards.Approachable and positive manner with a can do attitude.Ability to use initiative in challenging situations and under pressure.Ability to work in a fast-paced environment and handle multiple tasks simultaneously.A smart and professional appearance.Proven track record of hotel experience in a similar position.Good working knowledge of Opera PMS and Microsoft Office.High standard of English, both written and spoken.Whats in it for youCompetitive salaryHoliday
28 days holiday, enhanced after 5 years of service.But theres more...
Free meals on duty.Complimentary on-site parking is available whilst on duty.Discounted employee friends and family rates at Arora Hotels.Food and beverage discounts.Christmas gifts and employee parties.Introduce a friend scheme.Cycle 2 work scheme.UK attraction discounts @ Merlin Entertainments.Taste card.Life assurance scheme.Wage stream.Employee assistance programme.Arora star employee recognition.Long service recognition award.Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and ..... full job details .....
Negotiable