Hotel Reception Manager - Nights

Hotel Reception Manager - Nights

The Cumberland

Contract:

Full TimePayment:

SalariedSalary:

£35000 per annum

The Cumberland draws inspiration from the capital''s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it''s the perfect base for a rocking time in London. You''ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!What you''ll be doingAs Reception Manager, you''ll lead by example, providing excellent guest service and a smooth, efficient check-in/check-out process. Your proactive approach will be key in resolving guest queries and ensuring each interaction reflects our commitment to exceptional hospitality. Beyond guest service, you''ll focus on enhancing team performance through recruiting, training, and ongoing development, helping each team member reach their full potential. Additionally, this role involves a sales component, so you''ll be comfortable driving sales at the desk and empowering your team to do the same.What you''ll bringCreative, inspiring leadership that motivates and guides the team to deliver exceptional serviceA keen eye for detail to ensure the highest standards at all timesA deep passion for hospitality and guest satisfactionExcellent communication skills, with the ability to connect naturally with guests and team membersAnalytical skills for problem-solving and sales strategyKnowledge of Opera is beneficial but not essentialWhat you''ll get in returnAs well as all the things you''d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we''ll take care of you at every step of your journey so that you can take care of our guests.In fact, we''re so committed to this that our ‘People Promise'' sets out how you can expect us to support you at every step of your application and your career with us. Whether that''s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.Career Development and Growth - We''re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.Financial Wellbeing – You work hard, so we''ll always help your money work hard for you! Some of the great things you can take advantage of include:Wage Stream – You''ll be paid monthly, but have access to your earned salary before payday should you need itDiscounts and Perks – Savings on 1000''s of retailers, dining, hotel stays, and much more for you and those close to youRefer a Friend – Earn up to £1000 when friends join our teamInterest-Free Loans – Season ticket loans to make commuting easierMental and Physical Well-being - We''re here to support your well-being, whenever and wherever you need it.On-Site Mental Health First Aiders24/7 Employee Assistance Line – Free, confidential adviceBe Well Platform – Our Online fitness and wellness resourcesGym Discounts and Cycle to Work SchemeRecognition and Community – We''re proud of everything we achieve, so we always celebrate our extraordinary team and culture.‘Wonderful People'' Awards – Monthly, quarterly, and annual recognitionSocial and Seasonal Events – Fun, inclusive celebrationsPeople Council – A platform for every voicePaid Volunteering Days – Give back to causes close to youAt Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with ..... full job details .....