Real Estate Account Manager - London

An established and growing insurance brokerage is seeking an experienced Real Estate Insurance Account Management Lead to join its London operation. This is a senior, hands-on role within the real estate division, working closely with senior leadership to support the continued development and strategic direction of the business. The successful candidate will manage and develop a team of 6-7 Account Managers while remaining technically competent and actively involved in the oversight of residential and commercial property client portfolios. The Role Lead, mentor and develop a team of Account Managers within the real estate divisionConduct regular 1-2-1s, performance reviews and ongoing technical and performance coachingSupport recruitment, onboarding and development of new team membersOversee the end-to-end management of client accounts across residential and commercial property risksAct as a senior technical point of reference for client queries, complex cases and service issuesManage client expectations and ensure delivery of a high-quality, consistent service propositionWork collaboratively with senior leadership to support business strategy, operational improvement and growth initiativesSupport and embed FCA-compliant processes, ensuring best practice across client servicing, documentation and file managementAssist with audits, quality assurance and adherence to regulatory and internal compliance standardsDrive consistency, efficiency and professionalism across the ..... full job details .....