Quality Assurance Director

OverviewQualitas is partnered exclusively with a leading international CRO who specialise in Pharmacovigilance, Quality Assurance, Clinical, and Consulting services to global Pharmaceutical and Biotech companies. They are seeking a remote Quality Assurance Director to lead and expand Quality Assurance services while leading and developing a team of QA professionals nationally and internationally.

Responsibilities

Oversee the design, delivery, and continuous improvement of QA services across client engagements, ensuring regulatory compliance, operational excellence, and customer satisfaction.

Ensure day-to-day activities of the QA Services team.

Develop workflow and operational planning for QA Services, overseeing the delivery of all projects within the department.

Manage the QAS project portfolio and its risk.

Ensure department profitability through efficient resource allocation and billability.

Work closely with the Business Development team to grow QA Services, helping to develop plans for expanding the client base and services offered.

Ensure clients receive the requested services, guaranteeing the quality of the project delivery within the agreed budget and timelines.

Participate in client meetings as required and oversee all customer proposals.

Ensure that Quality and Projects Plans are developed according to client requirements.

Ensure tracking of all relevant compliance metrics.

Identify successful drivers for defining and managing KPIs for strategic processes to guarantee continuous improvement of QAS services.

Where necessary, prepare and perform audits on behalf of clients, and relevant reporting to them.

Manage external auditors and engage them as appropriate.

Escalate to the MD of Services and relevant CALS any Critical Risks for client relationships.

Contribute to and ensure optimal public relations activities and brand awareness.

Assess customers'' feedback and make necessary improvements.

Ensure that department processes are efficient and cost-effective.

Guarantee compliance with current regulations.

Knowledge and Experience Required

Bachelor''s degree in Life Sciences/Scientific matters.

At least 8 years of relevant work experience in Quality Assurance.

3-4 years minimum of leadership/management experience.

Demonstrable experience of growing a Profit and Loss through delivery and client relationships.

Fluent in English.

Excellent knowledge in either GCP, GLP or GMP regulations.

Auditing experience.

Essential regulatory guidelines worldwide.

The company are happy for Managers/Snr Manager to apply who are looking for a step up or someone who is already at this level.

Please apply if you are interested in this exiting ..... full job details .....