Quality Account Manager

OverviewQuality Account Manager (12 Month FTC)

at NEBOSH

The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading global organisation providing health, safety and environmental qualifications. Our internationally recognised qualifications help to raise the competence of safety and environmental professionals as well as individuals at all levels in the workplace. NEBOSH qualifications are highly respected by governments, employers and our learners.

Our Vision

– We enable and inspire the world of work and wider environment to be a safer and healthier place.

Our Mission

– We provide world-class and accessible health, safety, environment, risk and wellbeing qualifications and services.

What is the role?As a Quality Account Manager you will monitor the performance and quality of delivery of NEBOSH services by Learning Partners on a regional basis, to address any issues and liaise with Learning Partners to facilitate improvement.

Responsibilities

Monitoring : Identify and collect data that may indicate unusual Learning Partner activity (for example rapid LP growth, unusual spikes in registration, unacceptable tutor:learner ratios, pass rates, malpractice rates, learner locations). Identify any advertising/marketing that does not comply with NEBOSH requirements.

Collate schedule of all online tutorial sessions being delivered and observe a representative sample for each Learning Partner in the assigned region.

Analysis and investigation : Analyze Learning Partner metrics and tutorial performance to enable early identification and investigation of any potential problem behaviour.

Intervention : Produce improvement plans, assigning actions to Learning Partners ensuring these are completed. Report significant issues and risks directly to the Head of Learning Partner Performance and act upon these issues as agreed.

Conduct regular calls/meetings with Learning Partners to improve understanding of Learning Partner needs, identify quality improvement opportunities and build better working relationships between Learning Partners and NEBOSH.

Reporting : Production of monthly highlight reports / KPIs.

Key Skills

Understanding and experience of working in the vocational educational and training sector

High levels of integrity and professionalism, and attention to detail

Experience of developing and maintaining effective working relationships externally, with senior stakeholders

Ability to work under pressure, and to deal with difficult situations via email and in person/video call

A strong analytical background, Excel skills and the ability to manipulate, interpret and present data

Excellent communication skills. Ability to produce written reports to a high standard of English. A second, relevant language would be beneficial

Willingness and ability to support / collaborate with other Quality Account Managers

Willingness and ability to support other sections of the Learning Partner Quality section in the completion of their tasks as required

What next?If NEBOSH has caught your attention and the role profile sounds like something you could succeed in, we would love to hear from you. Please send us your CV with a covering letter detailing why you should be considered for this role. We welcome applications from candidates of all backgrounds and experiences.

Other benefits

25 days’ annual leave increasing with service

Private Healthcare and cash plan

Employee Assistance Programme

Death in service

Cycle Scheme

Discounted Gym Membership

Seniority level

Mid-Senior level

Employment type

Temporary

Job function

Quality Assurance

Industries

Education Administration Programs

We welcome applications from candidates of all backgrounds and ..... full job details .....