Pyramid Support and Systems Officer

Pyramid Support and Systems Officer Location: Luton Hybrid Working - Full Time Monday to Friday 9:00AM - 5:30PM Salary - 38,000 - 50,000 per annum depending on experience Role Overview - What is it? To provide day-to-day support for the OmniLedger Pyramid Housing Management System and its users across THN. The postholder will act as a key operational support resource, helping resolve user queries, maintain data quality, undertake testing activities, and assist with system-related projects. The role will work closely with the Systems and IT Lead, who retains overall ownership, governance, strategic development, and continuous improvement responsibility for Pyramid. What you will be doing: Provide first and second-line support to Pyramid users across the business.Investigate and resolve routine system and data queries.Assist users with processes, navigation, and best practice use of Pyramid.Support data cleansing, validation, and data quality improvement activities.Assist with user acceptance testing (UAT) for system changes, upgrades, and enhancements.Liaise with OmniLedger support regarding incidents, defects, and service requests.Produce and maintain user guides, procedures, and process documentation.Assist with report validation and data analysis activities.Support system administration tasks as delegated.Help identify system issues, trends, and opportunities for improvement.Provide administrative support for change requests and configuration activities.Assist the ..... full job details .....