Property Manager

Property Manager Location: Newcastle upon Tyne Job Type: Full-time Salary: Competitive We are recruiting on behalf of a leading property management company for a dedicated Property Manager. This role involves leading day-to-day operations and delivering exceptional service to customers. The successful candidate will support Portfolio Managers in managing residential property portfolios of mixed tenures, ensuring compliance with management strategies, policies, legal, and budgetary requirements. The role demands a proactive approach to promoting high levels of customer service and supporting all business areas to achieve objectives. Day-to-day of the role: Handle property management service calls and customer inquiries via email, phone, and the customer portal promptly. Manage and resolve complaints and maintenance issues, ensuring a continuous professional customer experience. Oversee day-to-day expenditure within set budgets. Coordinate with various departments to ensure smooth operations. Manage contractors effectively, ensuring all necessary information and specifications are communicated. Handle tenancy-related matters, including check-out reports, deposit releases, and managing tenants during the move-out process. Manage insurance claims and compliance documentation. Obtain estimates from contractors, keeping tenants fully updated. Prepare and issue Job Order forms in line with the Contractor Management Policy. Resolve general inquiries within business KPIs, ensuring ..... full job details .....