Project Delivery Engineer

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3rd line Engineer

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WanstorAre you ready to take your technical expertise to the next level? We have an exciting opportunity for a 3rd line Engineer to join Wanstor’s highly experienced and driven team – playing a key role in the smooth operation and ongoing evolution of IT services at our valued client partner sites.Department:

Proactive ServicesLocation:

Wanstor London

OverviewBe the face of Wanstor, acting as a trusted advisor and brand ambassador. Build strong client relationships and clearly explain how tailored IT solutions deliver real business value. Leads on security practices aligned to Cyber Essentials standards and works on proactive engineering to keep client technology one step ahead.

Responsibilities

Primary Responsibilities: Project work, design and implementation of IT solutions with a focus on understanding and meeting business needs

Proactive IT management of clients, identifying improvements and maintaining security to the Cyber Essentials standard

Technical Support – Service Desk Escalation, mentoring and training more junior staff

Proactive Engineering – Engage with customers to understand requirements and provide pre-emptive technical solutions to meet business needs, mitigating risks to infrastructure

Project Engineering – Implementing technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office365, MFA, and associated security services

IT Management – provide strategic management and leadership for the customer to deliver on technical and business objectives

3rd line support escalation – including service desk and on-site support

Taking ownership and driving forward assigned support tickets escalated from the service desk

What You''ll Need

Broad technical experience including Windows Server, VMWare, Exchange, Office365, SQL, Azure, Active Directory

Knowledge of networking (LAN, WAN, VPN, Firewall, routers), colocation and hybrid environments

Analytical thinking, root-cause analysis, and the ability to understand system architecture

Research and critical thinking to provide detailed analysis

Effective verbal and written communication, and the ability to build collaborative relationships

Ability to work autonomously and as part of a team with strong time management and prioritisation

Creative problem solving and initiative

Background in managed services and IT support is advantageous

What You''ll Love

Generous Time Off:

24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays

Continuous Learning:

Regular lunch and learn sessions

Personal Development:

5 paid days annually to pursue new skills

Volunteer Opportunities:

2 paid volunteer days each year

Team Spirit:

Friendly team with social events throughout the year

Seniority levelMid-Senior level

Employment typeFull-time

Job functionEngineering and Information Technology

IndustriesIT Services and IT ..... full job details .....