Product Support Specialist

Product-Support-Specialist

Location:-Bath

Salary:-Up-to-37,500

About-the-Role

A-growing-technology-company-within-the-healthcare-sector-is-looking-for-a-Product-Support-Specialist-to-join-its-expanding-technical-team.

This-is-a-hands-on,-customer-facing-position-supporting-the-installation,-configuration,-validation,-and-day-to-day-use-of-specialist-software-platforms-used-by-pharmaceutical,-PET-radiopharmacy,-and-research-organisations-operating-in-highly-regulated-environments.

Working-closely-with-customers-and-internal-teams,-you''ll-play-a-key-role-in-ensuring successful-software-deployments,-troubleshooting-technical-issues,-and-delivering-an-exceptional-customer-experience.

What-You''ll-Be-Doing

• Providing-remote-technical-support-and-troubleshooting-for-software-and-instrument-integration-issues
• Install,-configure,-and-maintain-software-solutions-and-supporting-infrastructure
• Support-integrations-with-analytical-and-laboratory-instrumentation
• Troubleshoot-communication-issues-involving-RS232,-USB,-Ethernet,-COM-ports,-and-drivers
• Deliver-customer-training-and-assist-with-software-implementations
• Support-database-configuration,-upgrades,-and-system-migration
• Create-and-maintain-technical-documentation,-FAQs,-and-user-guides
• Assist-with-validation-activities-within-highly-regulated-environments
• Work-closely-with-customers-to-understand-requirements-and-deliver-effective-solutions
• Travel-to-customer-sites-across-the-UK,-with-occasional-European-and-international-travel

What-We''re-Looking-For

• Strong-troubleshooting,-diagnostic,-and-analytical-skills
• Experience-supporting-hardware-and-software-environments
• Excellent-communication-skills-and-a-customer-focused-approach
• Ability-to-manage-workloads-effectively-and-prioritise-tasks
• Strong-IT-knowledge,-including-Windows-environments-and-database-technologies
• Comfortable-working-both-independently-and-as-part-of-a-collaborative-team

What''s-on-Offer

• Opportunity-to-work-with-cutting-edge-software
• Structured-career-development-and-progression-opportunities
• Competitive-salary-package
• 24-days-annual-leave-plus-bank-holidays,-increasing-with-service
• Additional-Christmas-shutdown-day
• Private-medical-insurance-through-BUPA
• Scottish-Widows-pension-scheme
• Death-in-service-benefit
• Cycle-to-work-scheme
• Access-to-gym-facilities
• Annual-Center-Parcs-team-building-weekend-for-employees-and-their-families
• Supportive,-collaborative-culture-within-an-award-winning-organisation