Product Support Specialist

Product Support Specialist Location: Bath Salary: Up to 37,500 About the Role A growing technology company within the healthcare sector is looking for a Product Support Specialist to join its expanding technical team. This is a hands-on, customer-facing position supporting the installation, configuration, validation, and day-to-day use of specialist software platforms used by pharmaceutical, PET radiopharmacy, and research organisations operating in highly regulated environments. Working closely with customers and internal teams, you''ll play a key role in ensuring successful software deployments, troubleshooting technical issues, and delivering an exceptional customer experience. What You''ll Be Doing Providing remote technical support and troubleshooting for software and instrument integration issues Install, configure, and maintain software solutions and supporting infrastructure Support integrations with analytical and laboratory instrumentation Troubleshoot communication issues involving RS232, USB, Ethernet, COM ports, and drivers Deliver customer training and assist with software implementations Support database configuration, upgrades, and system migration Create and maintain technical documentation, FAQs, and user guides Assist with validation activities within highly regulated environments Work closely with customers to understand requirements and deliver effective solutions Travel to customer sites across the UK, with occasional European and international travel ..... full job details .....