Product Support Manager

Product Support ManagerLocation: London or EdinburghSalary: £31,000 - £34,000 (+ £3,300 London Weighting)I''m currently recruiting for a Product Support Manager to join a globally recognised education and cultural organisation with a significant international presence.This role sits within a specialist digital learning and assessment product area, supporting global English and Exams products used by learners, test takers, partners and internal teams across multiple international markets.This is an excellent opportunity to support the development, testing and delivery of high-quality global digital products used across international English and Exams markets. The role will suit someone with strong experience across digital platforms, product support, user testing, process documentation, training collateral and stakeholder engagement within a complex global environment.The successful candidate will provide advice and support to global teams on the use of digital learning and assessment products, helping to facilitate partnerships, content delivery and the continuous improvement of global English and Exams digital services.Key responsibilitiesProduct, programme and service developmentLead on the development of specific areas of the digital learning and assessment portfolioEnsure digital products are fit for purpose and support both income generation and impact objectivesWork closely with the Product Owner to contribute to future digital learning and assessment concepts, ..... full job details .....