Product Support Manager

Product Support Manager - Digital Learning and AssessmentLocation: London - Hybrid (2 x PW)32 days annual leave + Flexible Working + 28% pension + Bonus + much more£31,000-£34,000 per annumOverviewThis role is responsible for supporting, developing and delivering digital learning and assessment products within a global education environment. Working closely with Product Owners, developers and international stakeholders, you''ll help ensure digital platforms are reliable, user-focused and continuously improved while supporting a global user base.This role would suit someone with a background in Product Support, Product Operations, Digital Learning Platforms, SaaS Platform Support, Application Support or Technical Product Management who enjoys working with global stakeholders, analysing data, improving digital products and supporting large-scale online platforms. It is a blend of product support (around 60%) and product/project coordination (around 40%), rather than a software development role.Key ResponsibilitiesManage the day-to-day support and continuous improvement of digital learning and assessment platforms.Coordinate with developers, designers and Product Owners to deliver new features and enhancements.Lead User Acceptance Testing (UAT), gather user feedback and help prioritise product improvements.Manage product backlogs and contribute to product roadmaps.Produce and maintain process documentation, user guides, training materials and e-learning resources.Troubleshoot ..... full job details .....