Product Support Applications

Overview

In this role, you will work with world-class diagnostic systems, primarily focusing on chemistry and immunoassay analysers, as well as pre- and post-analytical solutions. With additional training, you\''ll expand your expertise to Molecular and Tissue Diagnostics solutions. Working closely with customers and internal teams, you\''ll help ensure laboratories deliver high-quality, dependable results.Responsibilities

Implementation and Installation Support.Laboratory Scientist Training on Roche systems.Troubleshooting and Reactive Support for technical issues.System Optimisation through workflow design and consultation.Product Maintenance, Software Modifications, and Analytical Reviews.Collaborative Support during tender responses, product demos, and consultations with third-party companies.Knowledge/Skills

Industry Knowledge: A strong understanding of medical diagnostics and best-in-class laboratory practices from a hospital or diagnostics solution background.Technical Expertise: Proven experience in troubleshooting and supporting pathology lab systems.Resilience and Agility: Thrive under pressure while managing shifting priorities confidently.Customer-Focused: A passion for exceeding customer expectations and building strong relationships.Excellent Communication Skills to liaise effectively with teams and customers.Qualifications

A UK driving license and passport (essential).Candidates must be eligible to work and live in the UK.If you think the role of Product Support - Applications is for you, apply ..... full job details .....