Product Support Applications

The Job

The Company:

• A market leading diagnostics company.
• Global business
• A progressive, high-tech healthcare business.
• Invest in their staff.
• Offer career progression opportunities.

The Role of the Product Support - Applications

• In this role, you will work with world-class diagnostic systems, primarily focusing on chemistry and immunoassay analysers, as well as pre- & post-analytical solutions.
• With additional training, you'll expand your expertise to Molecular and Tissue Diagnostics solutions.
• Working closely with customers and internal teams, you’ll help ensure laboratories deliver high-quality, dependable results.
• As part of a collaborative team of specialists, you will deliver the following;

• Implementation and Installation Support.
• Laboratory Scientist Training on Roche systems.
• Troubleshooting and Reactive Support for technical issues.
• System Optimisation through workflow design and consultation.
• Product Maintenance, Software Modifications, and Analytical Reviews.
• Collaborative Support during tender responses, product demos, and consultations with third-party companies.
• Location: Ideally based in the Grantham, Lincoln, or Boston area, or willing to relocate.

Benefits of the Product Support – Applications

• Competitive basic salary
• Car or Allowance
• Bonus 12% of Salary,
• Group Income Protection,
• Employee Assistance Programme,
• Pension,
• Life Assurance,
• Benefit Funding

The Ideal Person for the Product Support - Applications

• This is a superb opportunity for a biomedical scientist, application support specialist, or someone with experience in the medical diagnostics industry to make a meaningful impact in a growing and innovative field.

• What are we looking for
• Industry Knowledge: A strong understanding of medical diagnostics and best-in-class laboratory practices from a hospital or diagnostics solution background.
• Technical Expertise: Proven experience in troubleshooting and supporting pathology lab systems.
• Resilience and Agility: Thrive under pressure while managing shifting priorities confidently.
• Customer-Focused: A passion for exceeding customer expectations and building strong relationships.
• Excellent Communication Skills to liaise effectively with teams and customers.
• Qualifications: A UK driving license and passport (essential).

If you think the role of Product Support - Applications is for you, apply now!

Candidates must be eligible to work and live in the UK.

About On Target

At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.