Process Development Lead

About The RoleThis is a role for someone who sees how things really work behind the scenes and can''t help spotting where they could work better. As Process Development Lead, you''ll sit right at the heart of Supporter Services and Fundraising operations, shaping how work flows end-to-end so it''s clearer, faster, more consistent and ultimately better for the people we support. You won''t just be tweaking processes, you''ll be joining the dots across teams, systems, suppliers and governance to build something that actually holds together at scale and stands up to scrutiny.Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.A big part of this role is turning complexity into clarity. That means mapping what''s happening now, challenging where it doesn''t add value, and designing ways of working that people can actually follow and rely on. You''ll bring structure where it''s missing, whether that''s standard operating procedures, RACI models, dashboards or control frameworks but you''ll also know when something needs simplifying rather than adding another layer. Alongside this, you''ll take a leading role in how key fundraising suppliers are managed, making sure performance, compliance and value for money are properly understood and built into everyday operations, not treated as an afterthought.Just as important is how you get things embedded. This isn''t a role where change ..... full job details .....