Principal Delivery Manager

Salary: £76,000 - £100,000Location: Bristol, London, Manchester or Swansea with hybrid-working policy

About Made TechOur aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.We are building a community of designers, researchers and product professionals to support the public sector''s growing demand for a user-centred, design and product led approach to how services are delivered.

About the roleAs the Principal Delivery Manager, you will work with delivery, technical and design leads to ensure projects deliver the desired outcomes for users and customers. You will collaborate with delivery teams and client stakeholders to identify and manage risk and solve issues that arise. The majority of these activities will be value adding. You''ll build effective relationships with other senior leaders within the business, enabling you to contribute to Made Tech playbooks and thought leadership. You will support the well-being and development of all team members within your portfolio, by ensuring they receive regular feedback and learning opportunities.

Principal Delivery Managers are experts in delivery and define the delivery approach and team shape, inspire trust with senior stakeholders, guide clients through the delivery process from the first client engagement and are the most senior line of project escalation for the account.

Definition of successThe accomplishments of the Principal Delivery Manager is demonstrated by growing Made Tech’s impact, delivering high value services to our clients, and accelerating the careers of others in both Delivery Management and other capabilities within your portfolio.Key Responsibilities

Principal Delivery Managers are responsible for delivering outcomes by collaborating with other Principals within the community, the rest of the Account management team, Delivery/Design/Technology leads within their projects, client stakeholders and internal business partners e.g. scheduling, hiring teams. They are responsible to the Co-Heads of Delivery who are their line managers and representatives in the Leadership Team.

StrategyContribute to and deliver on Account StrategyContribute to and support quarterly / annual DMO objectivesAccount Level Delivery AssuranceReport to Heads of Delivery on a weekly basis the status of quality and riskManage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectivesOversee compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)Oversee commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)Hiring and Careers

Support hiring activities including interviewing and outreachManagement of Lead Delivery Managers including performance, progression and satisfactionEnsure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.Growing Made Tech’s Impact

Take the lead on bids, using your knowledge and experience to understand the problem and shape our responseEnsure your clients are motivated to bring repeat business and recommend our services to othersIdentify opportunities for Made Tech to deliver value for the client beyond the current projectBuild relationships with senior stakeholders within your accountPromote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending eventsCommunity and Thought Leadership

Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made TechContribute to a set of centralised resources and templates for potential reuseContribute to developing a thriving community of practice and shared identitySkills, Knowledge and Expertise

Articulate business fundamentals (USP, profitability, risks, target market)Demonstrate advocacy and prioritisation of business fundamentalsDisplay accountability for managing commercial activities within deliveriesBe able to recall and describe key Made Tech case studies, including where you were not directly involved in the projectDemonstrate prioritisation, delegation and consistent delivery of multiple goals simultaneouslyDemonstrate fast remediation of performance issuesSupport direct reports with performance remediation of indirect reportsDemonstrate encouragement and mentoring of high performers, to support them towards successful promotionsMaintain compliance with all expectations of line management at Made TechDemonstrate planning of and implementation of risk management activities within programme of projects, including consistent and reliable risk management processes and reporting to key stakeholdersDemonstrate activities to ensure that projects, teams and functions have appropriate practices in place to meet required quality levelsHave working knowledge of a wide variety of delivery approaches, methods and tools - for example Kanban, Scrum, Scaled Agile, Waterfall, Lean, XP and Design SprintsRecall examples of coaching teams on best practices in other capabilities, including Security, DevOps, User Centred Design and Data EthicsBe able to explain the GDS service standard and how to meet each point, the purpose of each phase of the GDS Service Manual and the roles and responsibilities of all of the DDAT roles that make up a Service TeamBe able to describe and advocate for the Made Tech propositionsDemonstrate advocacy of best practice delivery with teams and clientsDemonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedbackDemonstrate experience taking responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.Demonstrate with feedback from seniors, peers, juniors and client stakeholdersDemonstrate positive response to feedback with course correctionAt this point, we hope you''re feeling excited about Made Tech and the job opportunity. Even if you don''t feel that you meet every single requirement, we still encourage you to apply. Get in touch with our

talent team

if you’d like an informal chat about the role and your suitability before applying.

Are you eligible for security clearance (SC)?All applicants do not need to hold a valid SC at the time of submitting an application but must be eligible to apply for security clearance if successful for the role.Eligibility for SC requires a minimum of 5 years UK residency and 5 years employment history (or back to full-time education)

Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won''t be able to progress your application and we will contact you to let you know why.

Support in applyingIf you need this job description in another format, or other support in applying, please email

talent@madetech.com .We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together

this blog

as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made TechWe’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from

our blog , where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.

The groups are:disabilitylgbtqiaplus-allies-and-activistsWomxn-in-techWe are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We''ve recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below:

Remote Working

- we offer part time remote working for all our staff

Paid counselling

- we offer paid counselling as well as financial and legal ..... full job details .....