Prevention & Engagement Officer

Tenancy Sustainment Officer

About the role

As a Tenancy Sustainment Officer, you will provide flexible, preventative and person-centred support to customers who need ongoing help to sustain their tenancy. Working closely with internal and external agencies, you will work with people with a wide range of needs, including those affected by disability, mental health challenges, learning difficulties or fluctuating capacity.

Key responsibilities

• Act as a key point of contact for customers who require additional support to maintain their tenancy.
• -Build positive relationships and maintain regular contact with customers to provide early, preventative support.
• -Identify risks such as rent arrears, safeguarding concerns, anti-social behaviour or property issues and intervene at an early stage.
• -Work collaboratively with internal teams and external agencies to coordinate support and improve outcomes for customers.
• Maintain accurate, confidential records and contribute to a consistent safeguarding approach across the organisation.

What we''re looking for

• -Confidence in working with customers with a range of support needs.
• -The ability to take a solutions based approach.
• -Ability to build effective partnerships, and comfortable using sound judgement to resolve issues in a practical and sensitive way.
• -Awareness of housing, support and safeguarding practice.
• -Strong verbal and written communication skills.
• -A compassionate, non-judgemental and solution-focused approach.
• -Good IT skills and the ability to maintain accurate records.
• -The ability to build strong partnerships with colleagues, local authorities and specialist services to identify risks early and put the right support in place
• -A full driving licence and access to a vehicle for business use.

The closing date for applications is 17 June 2026.