Patient Engagement Officer - Inhouse

Are you a Treatment Coordinator / Patient facing or a Dental nurse looking for a new challenge?

Treatment Coordinator (Dentistry) – In-House Role

Tamworth, Staffordshire (B79)

Are you passionate about delivering exceptional patient experiences and helping people begin their smile journey? We're looking for an enthusiastic and proactive Patient Engagement Officer to join our growing private dental team at our Tamworth headquarters.

This is an exciting opportunity to become a key part of a high-performing patient engagement team, supporting private dental practices and helping convert enquiries into booked consultations. You'll be the first point of contact for many patients, providing outstanding service while helping drive practice growth.

If you enjoy building relationships, communicating with confidence, and working in a fast-paced environment where no two days are the same, we'd love to hear from you.

Key Responsibilities

• Responding promptly to new patient enquiries via telephone, email, WhatsApp, text message, and online channels
• Managing inbound/outbound calls from prospective patients
• Explaining treatment options and guiding patients through their next steps
• Booking consultations and treatment appointments
• Following up on enquiries and nurturing patient leads
• Communicating with patients through social media platforms and digital messaging services
• Promoting private dental treatments, smile makeovers, implants, orthodontics, and membership plans
• Maintaining accurate patient records within CRM and practice management systems
• Processing payments and assisting with payment-related queries
• Supporting the wider team with administrative and patient engagement activities
• Working towards individual and team booking targets

What We're Looking For

Full training will be provided, but successful candidates will demonstrate:

• Excellent communication and relationship-building skills
• A positive, professional, and patient-focused approach
• Strong organisational and time-management abilities
• Confidence using computers, CRM systems, and multiple software platforms
• A proactive attitude with a desire to achieve targets
• The ability to work independently while contributing to a team environment
• Strong attention to detail and follow-through

Desirable Experience

While not essential, the following would be advantageous:

• Previous experience within dentistry
• Knowledge of private dental treatments
• Experience using Dentally or similar practice management software
• CRM experience
• Sales, customer service, or appointment-booking experience
• Experience working with targets or KPIs

Join Us

If you're looking for a rewarding role where you can make a genuine difference to patients while developing your career within a growing private healthcare business, we'd love to hear from you.

Apply today and become part of a team dedicated to creating outstanding patient experiences from the very first conversation.