Practice Manager - Veterinary

Overview

Alcombe Veterinary Surgery is looking for a passionate and experienced Practice Manager to join our friendly, dynamic team, covering both our Whitton and Osterley branches. You will play a vital role in ensuring smooth operations and delivering exceptional care to clients and their pets.Applications will close on Friday 29th August.About The Role

This is an exciting opportunity to lead a dedicated team and contribute to the seamless operation of our practices. As Practice Manager, you’ll be instrumental in driving day-to-day efficiency and enhancing the overall client experience.Your Key Responsibilities

Leadership and Team Management: Oversee day-to-day operations, manage and motivate a dedicated team of veterinary professionals, and ensure a positive work environment.Manage budgets, financial reporting, and billing processes, ensuring financial efficiency and profitability.Client Relationship Management: Maintain excellent client relations, ensuring a high standard of customer service and addressing any concerns promptly.Operational Efficiency: Develop and implement procedures to optimise practice operations, including scheduling, inventory management, and patient flow.Compliance and Standards: Ensure the practice adheres to all relevant laws, regulations, and veterinary standards.Health and Safety: Ensure that health and safety protocols are followed, maintaining a safe environment for staff, clients, and animals.Problem-Solving: Address operational challenges and find practical solutions to improve practice performance and client satisfaction.About Alcombe Vets

Alcombe Vets is a well-established first-opinion practice with two convenient locations in the heart of vibrant neighbourhoods. Both our Whitton and Osterley branches are easily accessible, with excellent transport links, and are just a short walk from local cafes, grocery stores, and community amenities.Our practices are fully equipped with state-of-the-art facilities, including brand new dental x-rays, digital x-rays, ultrasound, a multiparameter machine, a microscope, and an in-house laboratory for diagnostics. We have two spacious consulting rooms at each location, bright reception areas, and comfortable staff rooms with kitchenettes and relaxation areas for breaks. We take great pride in our loyal and dedicated client base and the strong relationships we’ve built with them. Additionally, we support charitable initiatives and regularly work with organisations like Cats Protection and other local charities, providing care for pets in need.Working pattern

This is a full-time position, offering 40 hours per week, Monday to Friday, between 08:30 AM and 5:00 PM. We are happy to consider flexible and hybrid working requests for the successful candidate, provided adequate crossover with the whole team is in place.Benefits and Perks

In addition to a competitive base salary, you will benefit from:Work-Life Balance6.6 Weeks annual leaveAdditional leave for your birthdayWellbeing: Private Medical InsuranceEmployee Assistance Programme: 24/7 confidential helplineEnhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy payInitiatives focused on colleague wellbeingDevelopment: Learning and development opportunities via the IVC Evidensia AcademyAccess to Vetlexicon – our online encyclopaedia providerInfection Prevention and Control ProgrammeQuality Improvement ProgrammeColleague Benefits: Company pension scheme with employer contributionCycle to Work and Green Cars Scheme, subject to eligibilityVoluntary benefits to suit you, with retailer discountsDiscounted treatment for your own pets at an IVC Evidensia practiceSalary: Up to £38,000 DOESeniority level

Mid-Senior levelJob function

Consulting, Information Technology, and SalesEmployment type

Full-timeIndustries

Veterinary ..... full job details .....