PositionJunior Customer Experience Account Manager

Position

Junior Customer Experience Account ManagerPro Carrier (formerly DG International) provides logistics services to make sending goods worldwide easy and streamlined across modes of transport. Founded in 2009, the company focuses on high levels of customer service and growth through new technology offerings and client-centric leadership.Responsibilities

Account Management: Oversee a portfolio of customer accounts, ensuring exceptional customer satisfaction and retention through proactive engagement.Revenue Growth: Drive profitable revenue growth by identifying, qualifying, and securing new opportunities within existing accounts, aligning with company targets.Cost Optimisation: Identify and implement cost-saving initiatives that enhance operational efficiency without compromising service quality.Business Reviews: Deliver quarterly and annual business reviews to clients, showcasing value-added services and performance metrics.Cross-Functional Collaboration: Partner with the Customer Experience team and other departments (Operations, Sales, Technology) to innovate processes and elevate service delivery.Customer-Centric Service: Provide best-in-class customer experiences by prioritising client needs, resolving issues promptly, and maintaining open communication.Reporting and Analytics: Generate detailed reports for clients and internal stakeholders, using data to inform strategic decisions and highlight growth opportunities.Competitive Positioning: Monitor competitor activities and strengthen client relationships to safeguard accounts and maximise revenue potential through upselling and cross-selling.Peak Period Support: Lead and support the Customer Experience team during high-demand periods to ensure seamless operations.Technology Adoption: Utilise internal systems and tools to streamline processes and stay ahead of industry trends.What You''ll Need To Succeed

Experience: Customer-facing experience in logistics or e-commerce is desirableCustomer Service Excellence: Exceptional customer service skills with the ability to build trust and long-term relationshipsCommunication Skills: Strong verbal and written communication to engage clients, colleagues, and stakeholders at all levelsInterpersonal Skills: Collaborative team player who can work cross-functionally and influence outcomes in a fast-paced environmentAdaptability: Quick to learn internal systems, processes, and product offerings with a proactive approach to embracing new technologiesCompetitive Awareness: Ability to respond swiftly to market and competitor challenges by leveraging strong client relationships and product knowledgeWhat You''ll Get in Return

We offer a competitive remuneration package and the opportunity to work closely with a small leadership team where your efforts will be recognised.Benefits include private medical care, pension contribution (5% employee, 5% employer), gym membership, snacks, occasional pay-day treats, and company events. An equal opportunities employer, we welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or ..... full job details .....