Plumbing Technical Support Manager

Plumbing Technical Support Manager - Birmingham Your new company We are recruiting on behalf of a well-established supplier of plumbing and related products that has been operating for over 50 years. With around 120 staff across office and warehouse operations, this business is known for its strong reputation and commitment to delivering exceptional service and technical expertise to customers nationwide. Your new role As the Plumbing Technical Support Manager, you will oversee a team of four Technical Support Advisors who provide expert advice to customers on plumbing products. This is a newly created position due to the current manager reducing their working days. You will work closely with them during the transition and receive ongoing support to ensure you succeed in your new role.Your responsibilities will include managing the day-to-day operations of the technical support team, ensuring high service standards, and acting as an escalation point for complex technical queries. You''ll also play a key role in coaching and developing the team to maintain product knowledge and deliver exceptional customer service.What you''ll need to succeed A strong plumbing background is essential; gas experience is highly desirable.Demonstrated leadership experience - this does not need to be in an identical role but should show team management or supervisory capability.Excellent communication and problem-solving skills.Ability to lead and motivate a team while maintaining a ..... full job details .....