Technical Support Advisor

Our client is a leading supplier of bespoke vehicle tracking and telematics systems to a growing number of fleet operators throughout the UK and Staffbase have been appointed to recruit for the position of Technical Support AdvisorBasic salary 35K- 40K Negotiable + Bonus + BenefitsThe Technical Support Advisor will provide 2nd line technical support for customers both online and over the phone. The Role: The Technical Support Advisor will be responsible for providing excellent over the phone, online and technical support for customers. Duties will include but is not limited to the following;Effectively process all customer technical queries via phone, email, chat or online.Raise, process, complete and effectively manage "Tickets" and liaise /escalate to other departments as required. Assist with the remote commissioning of newly installed vehicle telematic softwareDeliver remote onboarding training for new customersIssue new user profiles and ensure asset register is accuratley maintained up to date Investigate, communicate and resolve online software faults working with customer and IT teams as required. Maintain accurate record of tickets and information on the company CRM System Candidate:Ideally you will have previous experience in a similar technical support or IT support position. Applicants with previous experience with vehicle tracking, telematics, fleet management or SaaS based products will be advantageous however full training on the software systems will be given. ..... full job details .....