Platform Operations Engineer

Job Title: Platform Operations EngineerLocation: Hemel Hempstead / Hybrid / RemoteSalary: 45,000 per annumJob Type: Full Time, PermanentShift Pattern: Between 6am to 10pm Monday to Friday Total hours 40 per week.On Call rotation provide 24-hour call support. (Overtime and weekend shifts are a requirement of this position)About The Company:Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world''s leading private asset growth investors, with over $75 billion of assets under management.About The Role:We are looking for a Platform Operations Analyst to join our 24/7 Platform Operations team, responsible for the performance, stability, and resilience of Eckoh''s AWS-hosted SaaS platforms within a regulated environment.This role is centred on cloud operations, incident triage, and service ownership. You will proactively monitor platform health, assess alerts, determine business impact, and drive incidents through to resolution in line with SLAs. Strong analytical thinking is essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response.You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle.A broad technical foundation across AWS, ..... full job details .....