ICT Infrastructure Operations Engineer (3rd Line and Automation)

VolkerWessels UK is a market leading contracting group of five closely linked businesses. We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.We''re looking for an experienced ICT Infrastructure Operations Engineer to join our 3rd Line Infrastructure Operations team.The primary focus of this role is providing expert 3rd Line infrastructure support, ensuring the stability, security and performance of our ICT environment. You''ll act as a technical escalation point for complex incidents, maintain critical infrastructure and support the delivery of infrastructure projects.Alongside your operational responsibilities, you''ll play a key role in driving automation across the Infrastructure Operations team. You''ll identify opportunities to reduce manual effort, improve operational efficiency and develop automation solutions that enhance the way we deliver IT services.Please note that this is a permanent role based onsite at our Hoddesdon office.About our role3rd Line Infrastructure OperationsProvide expert 3rd Line support across the ICT infrastructure estate.Act as the escalation point for complex incidents, service requests and technical issues.Monitor, maintain and support Microsoft cloud and on-premise infrastructure.Perform infrastructure maintenance, upgrades and patching to ensure systems remain secure and ..... full job details .....