Planner

X2 Planners Based in Croydon Temp to perm office basedKey ResponsibilitiesRepairs Planning and CoordinationPlan and schedule damp and mould inspections, remedial works and follow-on repairs.Allocate work to appropriate operatives and specialist contractors based on skills, availability and location.Ensure appointments are arranged within required service timescales.Monitor outstanding jobs and proactively identify potential delays.Coordinate follow-on works where further repairs or treatment are identified.Ensure work orders contain accurate and relevant information for operatives.Update repairs management systems with appointment, job and completion information.Liaise with surveyors and operational teams to ensure appropriate works are planned.Damp and Mould Case ManagementMonitor damp and mould cases from initial instruction through to completion.Ensure jobs are appropriately categorised and prioritised.Track inspections, treatment, remedial works and any required follow-up visits.Escalate urgent or complex cases to the appropriate manager or surveyor.Ensure outstanding actions are followed up within agreed timescales.Support the team in maintaining accurate records and case histories.Resident and Customer ServiceContact residents to arrange and confirm appointments.Provide clear and professional information regarding planned works and appointment arrangements.Respond to resident queries and ensure issues are passed to the appropriate team where necessary.Maintain a ..... full job details .....