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Pharma Operations Coordinator
Sector:
Pharmaceuticals / Healthcare
Type of role:
Permanent
Location:
East London
Office expectation:
The successful candidate is expected to be in the office 4 days a week, with working from home on a Thursday. Please note this is essential.
Onboarding:
During the first four weeks of onboarding, the successful candidate will be on-site full-time.
Working days and hours:
Monday to Friday, 8:00–17:00 or 9:00–18:00 with 30 minutes lunch (40 hours per week).
27 days annual leave
Birthday leave
Private Medical Insurance
Cycle to work scheme
Fantastic modern office environment with amenities
Strong leadership and support team
Role Overview
As a Pharma Operations Coordinator you will be a vital member of the client’s orders team, servicing retail and wholesale channels across the UK. The Team Orders function covers core activities such as Procurement, Distribution, System Management and Customer Experience. The role operates in a fast-paced environment and involves handling daily orders, answering customer queries, and distributing unlicensed Schedule 2 controlled drugs in compliance with GDP principles.
You will support the wider team by spotting where improvements are needed and addressing risks. Working under the guidance of the Pharma Ops Lead in a regulated startup setting, you will bring a sense of purpose to manage the unique aspects of this environment.
Duties and responsibilities:
Assist in processing pharmaceutical orders from retail and wholesale customers via email and procuring stock from domestic and international suppliers (40% of the role)
Support various systems (e.g., inventory management, order processing) to manage the business and help develop them as the client grows (15% of the role)
Collaborate with Team Quality to drive pharmaceutical compliance throughout the Orders System and QMS, following GDP principles (15% of the role)
Help manage the client’s customer base and build processes to deliver the best service for patients (10% of the role)
Provide administrative support for the wider Operations Team (10% of the role)
Perform basic data analysis (10% of the role)
Essential Skill and Experience Required:
Familiarity with operational processes and metrics (e.g., inventory management, logistics, lead times)
Wholesale distribution experience in fast-paced environments (e.g., startups)
Ability to self-direct and meet daily ordering cut-off times
Ability to work effectively in a team and engage with external partners
Advanced proficiency in Microsoft Excel (including pivot tables)
Microsoft Office
Experience Advantage
Experience using VLOOKUP and Power BI
Experience with work management tools, 3PL systems, VPS systems, and CRM systems
Personal Specification:
Resilient and self-motivated
Passionate about patients and medical outcomes
Interested in building a company from the ground up
A natural “procedure person” with an analytical mindset
Excellent written and verbal customer service skills
Preferred Education:
Undergraduate degree in Economics/Math/Data Science or equivalent field is preferred
Seniority level
Associate
Employment type
Full-time
Job function
Administrative, Quality Assurance, and Supply Chain
Industries
Medical Practices, Pharmaceutical Manufacturing, and Transportation, Logistics, Supply Chain and Storage
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