Personal Case Manager

We are seeking an enthusiastic and dedicated Personal Case Manager to join our customer service team, handling cases from inception to completion, ensuring a smooth and efficient service to our clients.Client DetailsCustomer Service and Complaints, Reading: Our client is a large organisation with a solid reputation in the industrial and manufacturing sector. Known for its commitment to innovation and quality, it has a wide reach across the UK, particularly in Reading.DescriptionCustomer Service and Complaints, Reading:Manage customer cases from inception to completion, ensuring all necessary actions are taken promptly.Provide exceptional customer service, maintaining consistent communication with all parties involved.Establish and maintain strong relationships with clients, understanding their needs and providing tailored solutions.Collaborate with internal teams to resolve issues and improve processes.Record and maintain accurate case details and updates in the system.Ensure compliance with industry regulations and company policies.Participate in training and development activities to enhance knowledge and skills.Contribute positively to the team and company culture, fostering a supportive and collaborative environment.ProfileCustomer Service and Complaints, Reading: A successful Personal Case Manager should have:A relevant qualification in customer service or a related field.Previous experience in a customer service role, ideally within the industrial or manufacturing ..... full job details .....